Welcome to the LabSVIFT™ Web Service. This Privacy Policy (the “Policy”) describes the types of information PHC Corporation of North America (hereinafter referred to as “PHCNA”) collects from you through your access and use of the LabSVIFT Web Service, which includes the LabSVIFT web application and LabSVIFT mobile application (collectively, the “Services”). This Policy also describes how we use and disclose this information, and certain rights and options you have regarding your information.
By providing us with personal information or using the Services, you expressly consent to the information-handling practices described in this Policy. If you do not agree with this Policy, please do not use the Services or provide us with your information.
While we always aim to provide complete and transparent information about how we process your personal information, we reserve the right to amend or update this Policy from time to time, or to create additional policies, in order to accurately reflect changed circumstances or new legal requirements. As a result, it is important that you read this Policy closely so that you are fully aware of how and why we are using your personal information.
To assist us in ensuring that we can provide the most accurate information possible, we ask that you check this Policy for updates. We also ask that, where we have an ongoing relationship with you and any of the data you have provided becomes no longer accurate, you keep us informed of this so we can amend our records accordingly.
For the purposes of this Policy, “personal information” is any information that identifies, relates to, or can be used to contact a particular individual. Note, in most cases, this will be the information that can be found on a business card. The types of personal information we collect includes the following categories:
We collect this information when you access, use, or navigate the Services, fill in forms in the Services, request information via the Services, communicate with us (including by phone, email, chat, or otherwise), interact with any chatbot or similar features available in the Services, participate in surveys or sponsored activities available through the Services, or otherwise provide us with personal information.
Please note that we may aggregate or anonymize the foregoing types of data such that they are no longer capable of identifying you, in which case they are no longer considered “personal information” for the purposes of this Privacy Policy.
Like most website and mobile application operators, we use various technologies to automatically collect the following types of information about you:
The information collected through these technologies may be combined with personal information. We may share information about your use of the Services with our analytics partners, who may combine it with other information that you previously provided to them.
We may obtain both personal and non-personal information about you from affiliates, business partners, vendors, contractors, suppliers, and other third parties and add it to other information we have collected. For example, we may receive information about you from your employer that has purchased our products. We, and the third parties we engage, may combine information we collect from you over time, and across the Services, with information obtained from other sources. This helps us improve the information’s overall accuracy and completeness, and also helps us better tailor our interactions with you.
We (or the service providers acting on our behalf) use the personal information identified above for the following purposes:
For more information about your options relating to your personal information and your communication preferences, see "Your Choices About Collection and Use of Your Information" below.
We may send you direct marketing communications from time to time including news, updates, offers, and other announcements relating to our business. We will only send marketing messages where the law allows us to do so and, in the event that you no longer wish to receive marketing communications from us, then you can always unsubscribe using the option provided in the communication you have received (e.g., in the footer of the email) or by contacting us using the information below.
When the information we collect is aggregated, anonymized, or otherwise does not identify you, it is no longer considered “personal information.” We may use such information for any purpose or disclose it to third parties, to the extent permitted by applicable law.
In addition, we may disclose your information to the following types of persons:
We use administrative, technical, and physical measures to protect your personal information from loss, theft, or unauthorized use, disclosure, or modification. Please be aware that no data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot ensure or warranty the security of any information you transmit to us and you do so at your own risk.
We respect your right to make choices about the ways we collect, use, and disclose your information, so we try to offer you meaningful choices regarding your personal information. Some choices you have regarding personal information include the following:
In addition to the above, you may contact us using the details provided at the end of this Policy with any questions about the choices relating to your personal information.
The Services may contain links to third-party websites. Such websites have separate privacy policies that you should review. We cannot take responsibility for the content of linked websites or those companies’ data-handling practices.
The Services are for a general audience and not directed at children under the age of 13. Accordingly, we do not knowingly collect personal information from children under age 13 through the Services. Should we discover that a child under age 13 provided us with personal information, we will use that information only to inform the child that we must have parental consent before receiving such information.
Please note that we may change this Policy from time to time. If there are changes to our Policy, we will post them here and update the “Last Updated” date at the top of this document. Continued use of the Services after any changes is deemed to be acceptance of those changes. Accordingly, we encourage you to check this Privacy Policy periodically for updates.
If there are any questions regarding this Privacy Policy, you may contact us using the information below:
PHC Corporation of North America
Phone: 1-800-858-8442
Email: dp_office@phchd.com
This Notice at Collection is provided pursuant to the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA"). It applies to California residents and provides details regarding the types of personal information PHCNA collects, and how we use that information, when an individual accesses, uses, or interacts with our LabSVIFT web application or mobile application (the “Services”).
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Categories of personal information about consumers to be collected.* ** *No sensitive personal information about consumers is to be collected. **None of the information described here is sold or shared (as those terms are defined by the CCPA). |
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| The business purposes for which the above categories of personal information are collected and used. |
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| The criteria used by PHCNA to determine the period of time such personal information will be retained. | PHCNA will retain the personal information it collects and uses so long as it has a legitimate business need to do so, or as required by law (e.g., for tax, legal, accounting, or other purposes), whichever is the longer. |
To learn more about our online and offline practices in connection with the collection, processing, and disclosure of personal information relating to California residents, continue to read our Privacy Notice below.
This Privacy Notice for California Residents (“Notice”) supplements the information in our general Privacy Policy above and applies solely to California residents (or “consumers” as defined by the CCPA). This Notice describes our online and offline practices with respect to the collection, processing, and disclosure of personal information relating to California residents. This Notice is limited to our activities when we are acting as a “business,” as defined by the CCPA.
As defined by the CCPA, “personal information” includes any information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Personal information does not include information certain regulated information, de-identified information, or public information.
In the past 12 months, PHCNA has collected the following categories of personal information from consumers and disclosed such information to the following categories of third parties for the business or commercial purposes described below.
| Categories of PI Collected | Examples | Categories of Third Parties to Whom Disclosed |
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| Identifiers | A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account username and password, or other similar identifiers. |
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| Commercial information | Records of products purchased, obtained, or considered by your organization, or other purchase histories, customer services inquiries, requests, and communications. |
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| Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, information on a consumer’s interaction with our Services. |
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| Personal information types listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, address, telephone number, or employment information. Some personal information included in this category may overlap with other categories. |
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| Sensory data | Voicemail or similar audio recordings. |
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From time to time, PHCNA may be required to disclose your information to governmental authorities for the purpose of complying with applicable laws and regulations or in response to legal process. We may also disclose your personal information to third parties in connection with the sale of our business or assets, or any merger or similar corporate matter, when your personal information is part of the assets involved in such transaction. Finally, we may “aggregate” or “deidentify” information from you pursuant to the CCPA, in which event the information is no longer “personal information.”
For each category of personal information identified above, we will retain your personal information only for as long as necessary to fulfill your requests or the purposes for which it was obtained, as set forth in this Notice. The criteria used to determine our retention periods include (i) to fulfill the purpose for which the information was collected, (ii) for as long as we have an ongoing relationship with you, and (iii) as required by a legal obligation to which we are subject.
PHCNA collects these categories of personal information from the following categories of sources:
We collect and disclose the personal information described above for the following business or commercial purposes (as well as any other purposes as set forth in our general Privacy Policy):
PHCNA does not use or disclose “sensitive personal information” (as defined by the CCPA) for the purposes of inferring characteristics about California consumers. Accordingly, PHCNA treats any such information as “personal information” consistent with applicable provisions of the CCPA.
In the past 12 months, PHCNA has not “sold” or “shared” any categories of personal information, as those terms are defined by the CCPA. PHCNA does not have actual knowledge that it sells or shares the personal information of consumers under 16 years of age.
Subject to exceptions, the CCPA provides California residents with the rights discussed below. For convenience, and as required by the CCPA, we explain how you can exercise those rights, to the extent they are applicable.
As noted above, you have the right to request that we provide copies of the specific pieces of personal information we collected about you. If a verifiable consumer request is made, and subject to any exceptions or limitations under the CCPA, we will take steps to deliver the personal information to you either by mail or electronically. If we provide the information to you electronically, it will be in a portable and readily useable format, to the extent technically feasible. Consistent with the CCPA and our interest in the security of your personal information, we will describe but may not provide copies of certain personal information we may receive from you (e.g., driver’s license number, other government-issued identification number, financial account number, health or medical identification number, account password, or security questions or answers) in response to a CCPA request, to the extent any of those items are in our possession.
Consumers in California also have the right to opt-out of (a) the sale of personal information, or (b) the sharing of their personal information for the purposes of cross-context behavioral advertising (as defined in the CCPA). California consumers also have the right to limit the use or disclosure of sensitive personal information by the business if such information is used or disclosed for certain purposes, as required by the CCPA. Because PHCNA does not engage in any of the foregoing activities, these rights are not available.
To exercise the rights described above, you—or someone authorized to act on your behalf—must submit a verifiable consumer request to us by sending an e-mail to: dp_office@phchd.com with the subject line: “CCPA Request” or calling us at 1-800-858-8442. Your request must include your name, email address, mailing address, phone number, the nature of your inquiry and the context in which we may have received your information. If you are an agent submitting a request on behalf of a consumer, we may request that you submit a signed permission from the consumer authorizing you to make the request. In order to protect the privacy and data security of consumers, the verifiable consumer request must:
As indicated above, please be aware that the CCPA provides certain limitations and exceptions to the foregoing rights, which may result in us denying or limiting our response to your request. You may only make a verifiable consumer request to know twice within a 12-month period. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request. We may also request that you provide additional information if needed to verify your identity or authority to make the request. We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information relates to you or the consumer on whose behalf you are making the request.
The CCPA requires us to respond to a verifiable consumer request within forty-five (45) days of its receipt; however, we may extend that period by an additional 45 days. If we require more time, we will inform you of the reason and extension period in writing. We will deliver our written response via e-mail. Any disclosures we provide will only cover the 12-month period preceding the receipt of the verifiable consumer request, provided that you may request disclosure beyond the 12-month period as permitted by the CCPA. The response we provide will also explain the reasons we cannot comply with a request, if applicable. For requests to know specific pieces of information collected about you, we will select the format of our response; the format will be readily useable and should allow you to transmit the information from one entity to another. We will not charge a fee to process or respond to a verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing the request.
Consistent with the CCPA, we will not discriminate against you for exercising any of your CCPA rights by:
We reserve the right to amend this Notice at our discretion and at any time. If there are changes to this Notice, we will post them here and update the “Last Updated” date at the top of this document. Continued use of this website after any changes is deemed to be acceptance of those changes. Please check this page periodically for updates.
California Civil Code § 1798.83 (California’s Shine the Light Act) further permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident, you may ask us to refrain from providing your personal information to certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us at the contact information below.
To contact us with questions or exercise your rights under this Notice, please contact us at the information below.
PHC Corporation of North America
Toll-free Phone: 1-800-858-8442
Email: dp_office@phchd.com